Shipping policy
SHIPPING POLICY
Last updated: August 6, 2026
This Shipping Policy applies to orders placed through www.charleescandies.com.
Charlee’s Candies LLC is the independently owned operator of the Rocket Fizz Woodburn franchise.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment is successfully completed. Business days are Monday through Friday, excluding federal holidays.
Processing time is separate from carrier transit time. Orders placed during holidays, promotions, severe weather, or unusually busy periods may require additional processing time.
If we cannot ship an order within the time stated at checkout, we will contact the customer with a revised shipping estimate. The customer may accept the revised date or cancel the unshipped order for a full refund.
SHIPPING DESTINATIONS
We currently ship to addresses within the United States where a shipping option is available during checkout.
We do not currently ship internationally.
Some carrier services might not be available for P.O. boxes, military addresses, Alaska, Hawaii, or certain remote destinations. The available services and charges will be displayed during checkout.
SHIPPING CHARGES
Shipping charges are calculated and displayed during checkout before payment is submitted.
The shipping charge may be based on:
• The delivery address
• The package’s weight and dimensions
• The carrier and service selected
• Required boxes, protective materials, insulation, or other packaging
• A packaging and handling amount
The complete shipping and handling charge will be displayed before the customer completes the purchase. We will not add an undisclosed shipping charge after an order is placed.
DELIVERY ESTIMATES
Any estimated delivery date shown during checkout begins after the order has been processed and accepted by the carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays can occur because of weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our control.
If tracking information is available, it will be sent to the email address or telephone number provided with the order.
HEAT-SENSITIVE AND MELTABLE PRODUCTS
Chocolate, gummies, taffy, and other heat-sensitive products can be affected by high temperatures.
Depending on the product, destination, weather, and shipping service, we may use insulated packaging, gel packs, or other protective materials. Any applicable packaging charge will be included in the shipping amount displayed during checkout.
Insulated packaging and gel packs reduce heat exposure but do not provide refrigerated transportation and cannot guarantee that an order will remain cold throughout transit.
During extreme heat, we may:
• Recommend a faster shipping service
• Contact the customer regarding available options
• Hold the order until the next reasonable shipping day
• Cancel and refund an order when we cannot reasonably ship it without an unacceptable risk of damage
We will not extend an order beyond the promised shipping period without contacting the customer and giving the customer the option to cancel for a full refund.
Customers should retrieve delivered packages promptly and avoid leaving heat-sensitive products outside, in a mailbox, or in direct sunlight.
DAMAGED OR MELTED ITEMS
Please inspect the order promptly after delivery.
Damage, melting, leakage, or an incorrect item must be reported within 48 hours of delivery. Please provide:
• The order number
• A description of the problem
• Photographs of the affected products
• Photographs of the interior and exterior packaging
• A photograph showing the shipping label
Please keep the products and packaging until we have reviewed the claim. Depending on the circumstances, we may provide a replacement, partial refund, full refund, or another appropriate resolution under our Return and Refund Policy.
A shipping claim may be denied when the damage occurred because the customer provided an incorrect address, did not retrieve the package within a reasonable time after delivery, or did not provide enough information for us to evaluate the claim. Nothing in this policy limits any rights that cannot legally be limited.
LOST OR DELAYED PACKAGES
If tracking has not updated, the delivery estimate has passed, or a package appears to be lost, please contact us.
We may ask the carrier to investigate before issuing a replacement or refund. We will work with the customer and the carrier to reach an appropriate resolution.
If tracking shows that a package was delivered but it cannot be located, please:
• Check around the delivery location
• Ask other household members
• Check with neighbors or building management
• Contact the carrier
• Contact us as soon as reasonably possible
We do not automatically deny a claim solely because tracking shows “delivered.” We may investigate the delivery circumstances and carrier records before determining the resolution.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for reviewing their shipping address before completing checkout.
Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.
If an order is returned or requires reshipment because the customer supplied an incorrect or incomplete address, the customer may be responsible for the additional shipping expense. The customer will not be charged for correcting an address error caused by Charlee’s Candies.
ORDER CHANGES AND CANCELLATIONS
Please contact us as soon as possible to request a change or cancellation.
We will make reasonable efforts to accommodate the request, but an order cannot normally be changed or canceled after it has been packed, fulfilled, or transferred to the carrier.
If we cancel an order, any amount charged for the canceled merchandise and related shipping will be refunded to the original payment method.
CONTACT INFORMATION
Charlee’s Candies LLC
Rocket Fizz Woodburn
1001 N Arney Road, Suite 502
Woodburn, Oregon 97071
Telephone: (971) 432-8310
Email: support@charleescandies.com
Customers may also contact us through the Contact page on our website.