Terms of service
TERMS OF SERVICE
Last updated: August 6, 2026
1. ABOUT THESE TERMS
These Terms of Service govern access to and use of www.charleescandies.com, including purchases made through the website.
The website is operated by Charlee’s Candies LLC, the independently owned operator of the Rocket Fizz Woodburn franchise. In these Terms, “Charlee’s Candies,” “we,” “us,” and “our” refer to Charlee’s Candies LLC.
By visiting the website, creating an account, submitting information, or purchasing a product, you agree to these Terms and the policies incorporated into them.
Our Privacy Policy, Shipping Policy, and Return and Refund Policy are incorporated into these Terms. When a subject-specific policy conflicts with these general Terms, the subject-specific policy controls for that subject.
2. ELIGIBILITY
You must be legally capable of entering into a binding agreement in your jurisdiction to place an order.
A minor may use the website only with the involvement and permission of a parent or legal guardian.
By placing an order, you represent that the information you provide is truthful, complete, and current and that you are authorized to use the selected payment method.
3. PERMITTED USE OF THE WEBSITE
You may use the website only for lawful personal or commercial shopping purposes.
You may not:
• Use the website for fraud or another unlawful purpose
• Attempt to gain unauthorized access to the website or another user’s account
• Introduce malware, harmful code, or automated attacks
• Interfere with the website’s operation or security
• Scrape, copy, or systematically collect website content without authorization
• Submit false information or impersonate another person or business
• Infringe another party’s intellectual-property or privacy rights
• Use the website to transmit threatening, abusive, obscene, or unlawful material
We may restrict or terminate access when we reasonably believe these Terms have been violated.
4. PRODUCT INFORMATION
We make reasonable efforts to display accurate product names, descriptions, prices, photographs, dimensions, quantities, and availability.
Product packaging, colors, designs, ingredients, formulations, sizes, and labeling can change. Actual products may differ slightly from photographs or older product descriptions.
Computer and mobile-device displays can also present colors differently.
We may correct an error or update product information without prior notice. If a material error affects an order that has already been placed, we may contact the customer for instructions or cancel the affected item and issue a refund. We will not charge a higher corrected price without the customer’s consent.
5. FOOD PRODUCTS, INGREDIENTS, AND ALLERGENS
Many products sold through the website are manufactured, packaged, or labeled by third parties.
Manufacturers may change ingredients, facilities, warnings, nutritional information, or product formulations without advance notice to us. The physical label attached to the delivered product should be reviewed before the product is consumed or provided to another person.
Website descriptions are not a substitute for reviewing the current product packaging.
Customers with food allergies, sensitivities, dietary restrictions, or medical concerns should contact us before purchasing and should carefully review the manufacturer’s packaging before consuming the product.
Unless a product is expressly identified as such by its manufacturer, we do not represent that a product is free from allergens, cross-contact, gluten, sugar, animal-derived ingredients, artificial ingredients, or other substances.
Do not consume a product when its packaging appears opened, damaged, tampered with, improperly sealed, or materially different from what was ordered. Contact us promptly so that we can review the issue.
6. PRODUCT AVAILABILITY AND QUANTITY LIMITS
Products are offered subject to availability.
Placing an item in a shopping cart does not reserve inventory. An item can become unavailable before checkout is completed or before an order is fulfilled.
We may limit quantities per person, household, account, payment method, address, or order when reasonably necessary because of limited inventory, suspected fraud, resale activity, pricing errors, shipping restrictions, or promotional limits.
If an unavailable or canceled item has already been charged, we will issue a refund to the original payment method.
7. PRICES, TAXES, AND PAYMENT
Unless otherwise stated, prices are displayed in United States dollars.
Applicable merchandise charges, taxes, shipping charges, handling charges, discounts, and order totals will be displayed during checkout before the customer submits payment.
Prices and promotions may change before an order is placed. A price change will not increase the price of an accepted order unless the customer agrees to the change.
Payment information is processed through Shopify and applicable payment providers. By submitting payment information, you represent that you are authorized to use the payment method and authorize the applicable charges.
We may request additional information when reasonably necessary to verify an order or prevent fraud.
8. ORDER CONFIRMATION AND ACCEPTANCE
An automated order-confirmation message acknowledges that we received the order. It does not guarantee acceptance, availability, or shipment.
An order is normally accepted when it enters fulfillment, is shipped, or is made ready for pickup.
We may decline or cancel an order because of:
• Product unavailability
• An obvious pricing or description error
• A payment failure
• Suspected fraud or unauthorized payment activity
• A quantity or geographic restriction
• An incomplete or invalid shipping address
• A legal or carrier restriction
• An inability to fulfill the order safely
If we cancel a paid order, we will refund the canceled amount to the original payment method.
9. SHIPPING AND DELIVERY
Shipping destinations, processing times, shipping charges, delivery estimates, heat-sensitive-product procedures, address corrections, delays, and shipping claims are governed by our Shipping Policy.
Delivery dates provided during checkout are estimates unless expressly identified as guaranteed.
Title and responsibility for resolving a shipment problem will be determined in accordance with applicable law, our Shipping Policy, carrier records, and the facts of the individual order.
10. RETURNS, REFUNDS, AND EXCHANGES
Returns, exchanges, damaged products, incorrect products, melt-related claims, final-sale items, and refunds are governed by our Return and Refund Policy.
Because edible, perishable, clearance, customized, opened, or hygiene-sensitive products may not be suitable for resale, different return rules may apply to different types of products. Those restrictions will be stated in the Return and Refund Policy.
Nothing in these Terms eliminates a refund, replacement, cancellation, or other remedy that must be provided under applicable law.
11. CUSTOMER ACCOUNTS
Customers may be permitted to create an online account.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
Please contact us promptly if you believe that an account or payment method has been accessed or used without authorization.
We may suspend or close an account when reasonably necessary to protect the customer, our business, other users, or the website.
12. INTELLECTUAL PROPERTY
The website and its original text, layout, graphics, photographs, designs, software, and other content are owned by or licensed to Charlee’s Candies LLC, Shopify, our franchisor, product manufacturers, or other respective rights holders.
Rocket Fizz names, logos, trade dress, and related trademarks are owned by their respective rights holders and are used in connection with our authorized franchise relationship.
Product names, logos, packaging, photographs, and trademarks belonging to manufacturers or other businesses remain the property of their respective owners.
No right or license to use website content, trademarks, logos, photographs, or other intellectual property is granted except for normal personal use of the website.
13. CUSTOMER REVIEWS AND SUBMISSIONS
When the website permits reviews, comments, photographs, or other submissions, you may submit only content that you have the right to provide.
Submitted content must not be unlawful, deceptive, threatening, defamatory, obscene, invasive of privacy, infringing, or malicious.
You retain ownership of your original content. By voluntarily submitting content for publication, you grant us a nonexclusive, worldwide, royalty-free license to host, display, reproduce, format, and use that content in connection with operating and promoting the store, subject to applicable privacy law.
We may remove or decline to publish submitted content when we reasonably believe it violates these Terms or applicable law.
14. THIRD-PARTY SERVICES AND LINKS
The website may use or link to services provided by Shopify, payment processors, shipping carriers, social-media platforms, analytics providers, applications, and other third parties.
A third party’s separate terms and privacy practices may apply when you use its service or leave our website.
A link to a third-party website does not necessarily mean that we endorse or control that website. We are not responsible for the content or security of an unrelated third-party website.
Nothing in this section transfers to a third party any responsibility that Charlee’s Candies is legally required to retain.
15. PRIVACY
Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.
Please do not transmit sensitive information through an unsecured message or public review.
16. WEBSITE AVAILABILITY
We attempt to keep the website available and accurate but do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, software updates, internet interruptions, service-provider outages, security concerns, or events beyond our reasonable control.
We may modify or discontinue a website feature, provided that doing so does not remove rights or remedies already owed for an accepted order.
17. WARRANTIES
We will provide products and services in accordance with our published descriptions, policies, and obligations under applicable law.
To the fullest extent permitted by law, the website and any informational content are otherwise provided on an “as available” basis. We do not make additional implied warranties beyond those that cannot legally be excluded or those expressly made in writing.
Manufacturer warranties, when available, are provided under the manufacturer’s terms.
Nothing in these Terms excludes or limits an implied warranty, consumer protection, or other right that cannot legally be waived.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Charlee’s Candies LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or an order.
To the fullest extent permitted by law, our total liability for a claim directly related to an order will not exceed the amount paid for the affected order.
These limitations do not apply where prohibited by law or to liability arising from fraud, willful misconduct, gross negligence, personal injury for which liability cannot be limited, or another obligation that cannot legally be excluded.
19. EVENTS OUTSIDE REASONABLE CONTROL
We are not responsible for a delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, fire, transportation interruptions, carrier disruptions, utility failures, labor disputes, public emergencies, government actions, or widespread technology outages.
This section does not eliminate our obligation to notify customers of shipping delays, offer required cancellation rights, or provide refunds required by law.
20. GOVERNING LAW
These Terms are governed by the laws of the State of Oregon and applicable United States federal law, without regard to conflict-of-law principles.
This section does not deprive a consumer of mandatory protections that apply under the law of the consumer’s jurisdiction.
21. SEVERABILITY AND WAIVER
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
A delay or failure to enforce a provision does not permanently waive the right to enforce it later.
22. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to the website, products, business practices, technology, or legal requirements.
The revised Terms will be posted on the website with an updated revision date. Changes will apply prospectively unless applicable law permits otherwise.
23. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms displayed for a particular product or promotion, constitute the agreement governing use of the website and online purchases.
24. CONTACT INFORMATION
Questions about these Terms may be directed to:
Charlee’s Candies LLC
Rocket Fizz Woodburn
1001 N Arney Road, Suite 502
Woodburn, Oregon 97071
Telephone: (971) 432-8310
Email: support@charleescandies.com
Customers may also contact us through the Contact page on our website.